Refunds and cancellation

How billing works

Jimp is sold by subscription. A subscription is charged at the start of each period, monthly or yearly depending on the plan you chose, and it renews automatically at the end of that period until you cancel. The amount, the currency and the period are shown before you pay and repeated on every invoice.

How to cancel

Cancel from Dashboard → My plan at any time, or write to contact@jimp.io from the address on your account.

Cancelling stops the next renewal. It does not shorten the period you have already paid for: the service runs normally until that period ends. There is nothing else to do, and no notice period.

Refunds

Payments already made are not refunded, in whole or in part, when you cancel. You keep the service for the period you paid for.

We do refund, on request to contact@jimp.io:

• a payment taken after a cancellation that we failed to apply;
• a duplicate payment;
• a period during which the service was unavailable for a prolonged time through our fault.

Refunds are made to the original means of payment.

If you are a consumer in the European Union

Jimp is sold to professionals. If you nonetheless purchased as a consumer, you have 14 days to withdraw from the contract without giving a reason.

Because the service is made available immediately, you are asked to acknowledge, when you subscribe, that performance begins at once and that your right of withdrawal is lost once the service has been fully provided. If you withdraw before that, we refund what you paid, less what corresponds to the service already provided.

What happens to your sites

Cancelling does not delete anything. When a subscription lapses, sites stay online in a reduced form: automated content updates stop and monetisation reverts to Jimp's own placements. Your configuration, your pages and your content are kept, and paying again restores the service as it was.

Before you dispute a charge

If a charge looks wrong, write to contact@jimp.io first. We answer quickly and we can refund directly, which is faster than a dispute filed with your bank and avoids the suspension of your account that a dispute triggers.

Payments are processed by our payment processor, whose name appears on your bank or card statement rather than ours.