Support

Writing to us

From the dashboard: Help in the menu, or the "write to us" button on any screen that asks a decision (the plan page, for instance). From this site: the contact button in the footer. Pick a subject, write, and we answer at your account's address, usually within one business day. A person reads every message.

Before you write

A few things that look like problems and are not:

• "No videos yet" on a brand-new site. The schedule seeds the catalog and the rewriting runs ahead of it; the first videos appear as soon as their text is written, typically within the hour. The overview says where it stands.
• A video you just uploaded is not on the site. It has no title, or it is still processing. The Studio says which.
• A custom domain stays "pending". One of the three records is missing or points elsewhere; the panel says which line. DNS changes can take a while to propagate.
• The preview shows something the live site does not. The preview shows your draft; the live site shows what you published. The action bar tells you if a draft is pending.

Reporting a bug

Say what you did, what you expected, what happened, and on which page. A screenshot helps. If the site is public, its address helps too.

Legal and content

Every source Jimp integrates has an affiliate program and its own compliance; every model on the sites built with Jimp was 18 or older at the time of depiction. For takedown requests concerning a specific site, write to us with the page's address.