Support

Writing to us

From the dashboard: Help in the menu, or the "write to us" button on any screen that asks a decision (the plan page, for instance). From this site: the contact button in the footer. Pick a subject, write, and we answer at your account's address, usually within one business day. A person reads every message.

The forum

For anything that is not a problem with your account (SEO, affiliate programs, payments, WordPress, what works for others), there is the forum, linked from the dashboard menu. We answer there too, and the answer helps everyone.

Before you write

A few things that look like problems and are not:

• "No videos yet" on a brand-new site. The schedule seeds the catalog and the rewriting runs ahead of it; the first videos appear as soon as their text is written, typically within the hour. The overview says where it stands.
• A video you just uploaded is not on the site. It has no title, or it is still processing. The Studio says which.
• A custom domain stays "pending". One of the three records is missing or points elsewhere; the panel says which line. DNS changes can take a while to propagate.
• The preview shows something the live site does not. The preview shows your draft; the live site shows what you published. The action bar tells you if a draft is pending.

Reporting a bug

Say what you did, what you expected, what happened, and on which page. A screenshot helps. If the site is public, its address helps too.

Legal and content

Every site built with Jimp has its legal pages, generated and kept up to date for you: 2257, DMCA, privacy, terms and contact. They are in English, the governing language, and linked from the site's footer.

Every source Jimp integrates has an affiliate program and its own compliance; every model on the sites built with Jimp was 18 or older at the time of depiction. For takedown requests concerning a specific site, write to us with the page's address.