Demo, lapses and emails
What happens at the end of the demo, when a subscription stops, the emails you get, and how to delete a site or your account.
The demo
Without a subscription, a new site runs for three days as a demo. My sites shows the countdown, and the editor the days left.
The day before it ends, you get an email: "Your demo ends tomorrow", with a button to keep it.
At the end, the site goes to Demo ended: it shows visitors that it is taking a break, it leaves the network and search engines, and the editor no longer publishes. Your work is kept as it is. As soon as you subscribe, from My plan, the site comes back, live, with everything you had set (see Plans and billing).
When a subscription stops
Whether it was cancelled, ran out or a payment failed, your site stays online. It just stops growing.
| When | What happens | The email |
|---|---|---|
| That day | Publishing pauses. Everything live stays live, your codes too. | "Your Jimp subscription has ended" |
| 5 days later | Nothing changes yet: this is the notice. | "Your site will be deactivated in two days" |
| 7 days later | The site is deactivated: your codes are no longer served, the badge comes back, and a custom domain shows a pause page. | "Your site is deactivated" |
The Activity tab banner gives the same dates.
Your codes, zones and settings are never deleted. As soon as you subscribe again, everything comes back at once, and publishing picks up where it stopped: the schedule is shifted by the length of the pause, so there is no burst of videos on the day you return. Nothing already indexed was unpublished in the meantime.
Deleting a site
Identity tab, at the very bottom, Delete the site. You type the site's address to confirm. It is permanent: the site, its pages and texts are lost, the address becomes free again, and its custom domains are released. Your Studio videos belong to your account and stay.
For a break, use the offline switch at the top of the editor instead: nothing is lost.
Deleting your account
At the bottom of My plan. You type your email address again to confirm. If a subscription is still active, cancel it first, or write to us.
A checkbox decides what happens to your forum posts: checked, they are erased; unchecked, they stay under an anonymous author. Your profile, avatar and images go either way.
It cannot be undone: your sites and data disappear, and what is online goes dark within the hour.